It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as 5 - 8 business days
We work with an on-demand order fulfillment company with facilities worldwide!
Before getting in touch with us, please help us out by doing the following:
? Check your shipping confirmation email for any mistakes in the delivery address.
? Ask your local post office if they have your package.
? Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or your neighbor’s, get in touch with us here with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS zip code lookup to make sure you get it right
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, use this form within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Due to the customization of our products, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us here.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us here with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know using this form within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!